The following 19 points build a case for how emotional intelligence contributes to the bottom line in any work organization. Based on data from a variety of sources, it can be a valuable tool healthcare business analyst training material pdf HR practitioners and managers who need to make the case in their own organizations.
The Consortium also invites submissions of other research for the Business Case. All submissions will be reviewed to determine their suitability. Assertiveness, Empathy, Happiness, and Emotional Self Awareness. The Air Force also found that by using emotional intelligence to select recruiters, they increased their ability to predict successful recruiters by nearly three-fold. Experienced partners in a multinational consulting firm were assessed on the EI competencies plus three others.
12 times more productive than those at the bottom and 85 percent more productive than an average performer. At L’Oreal, sales agents selected on the basis of certain emotional competencies significantly outsold salespeople selected using the company’s old selection procedure. Research by the Center for Creative Leadership has found that the primary causes of derailment in executives involve deficits in emotional competence. The three primary ones are difficulty in handling change, not being able to work well in a team, and poor interpersonal relations. In another manufacturing plant where supervisors received similar training, production increased 17 percent. Another emotional competence, the ability to handle stress, was linked to success as a store manager in a retail chain.
The most successful store managers were those best able to handle stress. Optimism is another emotional competence that leads to increased productivity. For 515 senior executives analyzed by the search firm Egon Zehnder International, those who were primarily strong in emotional intelligence were more likely to succeed than those who were strongest in either relevant previous experience or IQ. In other words, emotional intelligence was a better predictor of success than either relevant previous experience or high IQ. Michael Iem worked at Tandem Computers. Financial advisors at American Express whose managers completed the Emotional Competence training program were compared to an equal number whose managers had not. During the year following training, the advisors of trained managers grew their businesses by 18.
The most successful debt collectors in a large collection agency had an average goal attainment of 163 percent over a three-month period. They were compared with a group of collectors who achieved an average of only 80 percent over the same time period. The most successful collectors scored significantly higher in the emotional intelligence competencies of self-actualization, independence, and optimism. Emotional intelligence in the collection of debt. From a presentation to the Linkage Conference on Emotional Intelligence, Chicago, IL, September 27, 1999.
The competent manager: A model for effective performance. New York: John Wiley and Sons. Individual Differences in Output Variability as a Function of Job Complexity. Journal of Applied Psychology, 75, 28-42. Personal differences, job tension, job outcomes, and store performance: A study of retail managers. The new look in behavior modeling.
Improving managerial effectiveness through modeling-based training. How to get ahead in America. Competence at work: Models for superior performance. Competency assessment methods: History and state of the art. Activity vector analysis: Some applications to the concept of emotional intelligence.
News and Events Check out our new EVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium. Daniel Goleman has released a new video series outlining the 12 competencies of emotional intelligence in Crucial Competence: Building Emotional and Social Leadership. Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence. The show is about the Joys and Oys of Parenting, a book written by a respected colleague, Dr. Maurice Elias, an expert in parenting and emotional and social intelligence.
Elias wrote a book tying Judaism and emotional intelligence together to help parents with the challenging, compelling task of raising emotionally healthy children. Challenges abound and life is stressful for many. Chuck Wolfe interviews Geetu Bharwaney about her book, Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Changes in healthcare have led to pressures on providers to spend less time with patients resulting in less time for questions, empathy and compassion. Harvard Medical Associate Clinical Professor of Psychiatry, and Chief Scientist and Chairman of Empathetics, is one person working hard to reverse this trend. Riess’s company teaches empathy to doctors and other healthcare professionals often leading to very positive outcomes.